Delivery & return
For the deliveries of the webshop, RSCA works together with the Official Logistics Partner DHL. They will deliver your package via the DHL Express service.
Delivery takes place within 2-4 working days after ordering, for personalized items 1-2 days may be needed.
Careful: some products can be put up for sale in “pre-order”, in that case pay close attention to the stated delivery date.
If your package fits in the letterbox, the courier will leave it there. If not, a delivery attempt will be made. Is nobody home? Then the courier takes your package back and tries to schedule a new delivery attempt.
Orders above € 50 in Belgium are shipped for free, for orders under € 50 we charge € 5 shipping costs.
The following rates apply for shipments outside Belgium:
|NEIGHBOURING COUNTRIES (NL,FR,LUX,GER) ||€ 12|
|REST OF EUROPA ||€ 20|
|REST OF THE WORLD||€ 50|
For large orders (> 25 items) please contact us via firstname.lastname@example.org.
RETURN & EXCHANGE
Does your item not fit and do you want to exchange it? Or is it not what you expected?
Then you can return it to us within 14 calendar days.
Please note, it is not possible to return a personalized item!
Please follow the following procedure:
1. Download the return form here.
2. Fill in the return form and bring your package to a Bpost office or DHL shipping point and send your package to the following address:
Topfanz RSCA Retours
3. The shipping costs associated with your return are at your charge.
4. We will do the necessary and keep you informed of the status of your return.
To be eligible for a refund of the purchase price or exchange of your product, the returned product must be unused or unworn and original packaging materials must still be intact. New and unused means that there are no stains on the article, that the article has no perfume or smoke odor and that the labels show no signs of use. In addition, price tags and other labels attached to the product must still be attached to the product. Items damaged by wearing or fitting cannot be returned. All returned items are inspected upon entry.